If you have any questions that are not answered below, please e-mail us at email@example.com.
Does Buythecase.com sell or trade customer e-mail addresses?
No. We never sell, rent, or trade e-mail addresses. We do occasionally share names and mailing addresses with other reliable companies. If you prefer that we not share your name or mailing address, please “opt out” by contacting us at firstname.lastname@example.org .
What kind of information will the customer be asked to provide?
When a customer places an order, requests e-mail updates, or participates in a promotion, contest or survey, buythecase.com may ask for some or all of the following: name, address, phone number and e-mail address. If placing an order, we may ask for credit card information as well as the credit card billing address. The credit card billing address is requested to ensure that the purchaser is the legitimate user of that credit card.
We maintain a record of our your online purchases. If you ship your order to an address different from your billing address, we will ask you to enter the ‘Ship To’ name and address.
How does Buythecase.com use the information provided?
The information we collect is used to process and deliver your order to the address you request. Your payment information allows us to bill your credit card company. If we have any questions regarding your order, we will contact you by phone or e-mail. If you make a purchase, we may send you information and updates about new products, special sales, customer surveys and promotions. We use both e-mail and postal addresses to share information with our customers.
We may use testimonials from our customers in printed material or on our website. Testimonials come from customer comments sent or e-mailed directly to us. By posting such comments on the website or via E-mail, the customer understands that such comments may be used as testimonials in print or on our website and gives us permission for all such use.
Does a customer need a password to order from Buythecase.com ?
No. However, it is more convenient to have one if you sign up for an account with us. In your account we can store your name, address and credit card information so you don't have to enter that information during future shopping visits. Only the last four digits of your credit card numbers are displayed for easy identification.
How do I update my personal information?
You can update your information online in My Account . Log in with your e-mail address and password, then click Personal Information. Your account information will be displayed as we currently have it in our system.
Buythecase.com uses "cookies" which are small data files stored on your computer when you visit a website. Cookies may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. For instance, cookies allow us to remember what is in your shopping cart, recognize you when you return to our site, track your orders, and monitor and maintain information about your visits to our website. You may set your browser not to accept cookies or to notify you when you receive cookies, giving you the opportunity to decide whether to accept cookies. If you do not accept cookies however, you will not be able to access your account information or make purchases on our website.
Does Buythecase.com use third party service providers?
Yes. We use a third-party service provider to serve ads on our behalf across the Internet and sometimes on https://www.buythecase.com. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. However, no personally identifiable information is collected. They do not know the name, phone number, address, e-mail address, or any personally identifying information about the user.
How do I discontinue promotional e-mails?
At the bottom of each e-mail is information about removing your name from our e-mail list. You may unsubscribe from our email using the link provided in each email. If you ask us to remove you from promotional lists, we will maintain your name on a "do not contact" list to ensure that we continue to honor your requests. Our promotions are prepared in advance, so it may take a few days for the change to take effect, and you may receive e-mails during that time.
After you make a purchase, for your convenience we will still send e-mail order confirmations and information about your order. We may also contact you by phone or mail if we have questions regarding your order.
What does Buythecase.com do to protect its customers’ information?
We use a variety of current technologies and processes to protect your personal and financial information. We use encryption technology to ensure the secure transmission of any personal information you provide to us while using Buythecase.com . The ordering area of our site is protected this way and is referred to as "secure."
Please note however that absolute security can never be guaranteed. We will never request your credit card or other personal information by email. If you receive an email that appears to be a request from us for personal information, do not respond as this may be a "phishing" scam designed to steal your personal information. Email is not a secure means of communication. Never include in an email your credit card number or other sensitive information. We will only request such information during secure transactions at our website.
Does Buythecase.com use SSL technology?
Yes. All transactions at our site are conducted using Secure Sockets Layer (SSL) encryption. This highly sophisticated system scrambles your financial data as it travels from your computer to our website, making it useless to anyone but https://www.buythecase.com.
How do to verify whether you are in secure mode?
If you look at the website address in your browser window, non-secure sections of our site begin with "http://." When you move to a secure area, the address changes to "https://"; the "s" means secure. You'll also see a lock displayed in the lower right-hand corner.
What About Spam?
Like most other online companies, Buythecase.com may be the target of a spam e-mail campaign on the Internet; e-mail that is sent illegally and illegitimately to the mass public. The senders create enticing subject lines to make the recipient think the e-mail message is from or has something to do with a legitimate company or organization, when in reality, the sender has nothing to do with the legitimate company. We go to great lengths to ensure our customers’ privacy, the integrity of Buythecase.com and our brand.
We advise anyone receiving a spam e-mail to report it as abuse to their Internet Service Providers.
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